Understanding one’s role, enhancing the skills needed to meet customers’ requirements from both the visible side (the front office) and the silent and invisible side (the back office), and strengthening mutual understanding and collaboration between these two offices enhances a company’s professionalism, satisfies customers, and helps deal with any challenge.
This module provides a detailed introduction to the topic and is a basic module to which other modules can be added according to the specific needs of a company such as digital and telephone communication, or basic problem-solving in 4 simple steps.
Your objective is to
- Offer comprehensive and efficient service to customers.
- Improve the company’s image to the market.
You will learn how to
- To better understand your role in the front- or back-office.
- The skills you need to satisfy your customers’ needs.
- How to strengthen mutual understanding and collaboration between front-and back-office.
- How to deal with challenging situations.
Duration
- From 4 to 8 hours
Who Should Attend
This module is aimed at executives, managers, sales representatives, front- or back-office staff, and, in general, anyone who is in contact with (potential) internal and/or external customers of the organization.
