Effective communication skills are essential for workplace success. Words have an impact on our emotions, on our behavior and our decisions. Through proper communication, we can enhance cooperation as well as improve information and knowledge-sharing. Giving feedback is vital for developing others, and maximizing team performance. Clear and respectful communication fosters accountability and respect in the workplace and can improve workplace productivity. Effective communication is an important skill that helps you to remain objective and calm in critical situations, and to focus on solutions.
Participants in this intensive course learn essential communication skills and strategies necessary for offering and receiving feedback in today’s fast-paced work environment, as well as effectively communicating feedback.
Before the training course, you will have the opportunity to direct us on your important issues, which will allow us to respond to your needs effectively.

Your objective is to

• Motivate your employees and strengthen their commitment
• Enhance cooperation, and foster accountability
• Provide information and instructions in an action-oriented and easy-to-grasp way
• Provide constructive, motivating and positive feedback
• Deal successfully with critical situations through respectful and solution-oriented communication

You will learn how to

• Use your personal strengths to your advantage
• Identify factors that influence communication and understanding
• Distinguish between essential and superfluous information
• Simplify complex content
• Avoid “communication killers” in critical situations
• Remain calm, respectful, and solution-oriented