In managing relationships with internal and external customers, communication plays a critically important role.

This module goes beyond classic communication concepts and techniques. It offers you “extra leverage”. The techniques you will learn are a bridge between being empathetic, cordial, courteous, and respectful on the one hand, and being assertive in pursuing your goals or present your case on the other hand. You will learn not only how to listen empathetically, but also how to convey your message respectfully while putting the other person at ease. This is a key aspect if you truly want to take care of relationships, offer excellent customer service and foster customer loyalty. Ultimately, your negotiation skills will be strengthened.
The communication techniques will also enable your company to gain greater clarity and awareness regarding its intentions and goals and how to achieve them.

Your objective is to

• Strengthen your relationship management
• Offer excellent customer service and foster customer loyalty
• Communicate your message, your goals and intentions in a clear and action-oriented way
• Bridge the gap between being kind and respectful and attaining your goals

You will learn how to

• The power of active listening and constructive feedback
• How to put your interlocutors at ease
• To communicate in an assertive yet respectful way
• To convey your message in an action-oriented way to achieve your goals